Refund policy

Last Updated: October 19, 2026

At FLEWERA, we want you to understand your options if an item does not meet your expectations. This Returns & Refunds Policy explains our return window, product condition requirements, return procedure, return shipping costs, and refund processing.

Please read this policy before requesting a return. If you have any questions, our customer service team is available to help.

1. Return Window

You may request a return within 30 calendar days of the delivery date.

The 30-day period begins on the date the order is marked as delivered. Please contact us within this period if you wish to return an item.

To help us process your request, please provide your order number, the item you wish to return, and the reason for the return. Requests submitted after the 30-day return window may not be eligible under this policy, except where applicable law provides otherwise.

2. Which Items Are Eligible for Return?

We accept return requests for eligible items that meet the condition requirements below.

Items that may qualify for a return

For returns due to a change of mind or personal preference, the item should:

Be unused or in new or like-new condition.
Have no noticeable signs of regular use, excessive wear, stains, or damage.
Remain unaltered, without engraving, customization, or other modifications.
Include the original packaging, accessories, and included materials where applicable and available.

You may open the packaging and briefly handle or try the item to inspect its appearance, fit, and features. Opening the packaging or conducting a reasonable inspection does not automatically make an item ineligible for return. However, items showing signs of regular use or damage beyond reasonable inspection may not qualify for a change-of-mind return.

Items that may not qualify for a change-of-mind return

A return request may be declined if an item:

Shows noticeable signs of regular use or excessive wear.
Has significant scratches, stains, damage, or other condition changes caused after delivery.
Has been altered, engraved, customized, or modified.
Is missing important components or accessories originally included with the item.

If an item arrives defective, damaged in transit, or different from what you ordered, please contact us. These cases are reviewed separately and are not automatically subject to the same condition requirements as a change-of-mind return.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Return

Please follow these steps before sending an item back.

Step 1: Contact our customer service team

Email service@flewera.shop within 30 calendar days of delivery. Include:

Your order number.
The item you wish to return.
The reason for the return.
Clear photos if the item arrived damaged, defective, or incorrect.

Step 2: Wait for return instructions

Our team will review your request and explain the next steps. Please do not send an item back before contacting us and receiving return instructions. This helps us identify your order and handle your return correctly.

Step 3: Prepare and ship the item

Once your return is approved, carefully package the item and include its applicable accessories and original packaging where available. Send it to the confirmed return destination using the instructions provided by our customer service team.

Unless otherwise agreed in writing, an approved return should be shipped back within 14 calendar days after the return instructions are provided. Please keep your shipping receipt and tracking information until the return has been resolved.

Step 4: Inspection

After we receive the returned item, we will inspect its condition and confirm whether it meets the applicable return requirements.

If additional information is needed, our team may contact you before completing the review.

Step 5: Refund processing

Once the returned item has been inspected and approved, we will initiate the eligible refund within 7 calendar days. Refunds are generally issued to the original payment method.

The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. We cannot control the processing time of those external providers.

4. Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for the return.

Change of mind or personal preference

If you return an item because you changed your mind, selected the wrong option, or no longer want the item, you are generally responsible for the return shipping cost.

Original shipping charges, if any, are not automatically refundable for a change-of-mind return, except where required by applicable law or otherwise stated by us.

Defective, damaged, or incorrect items

If an item arrives defective, damaged in transit, or different from the item ordered, please contact us before returning it and provide relevant details and photos where possible.

After reviewing the issue, we will explain the return arrangements. Where the problem is confirmed to be our responsibility, FLEWERA will cover reasonable return shipping costs in accordance with the applicable circumstances and law. Please contact us before paying for return shipping so that we can confirm the appropriate arrangement.

Returns sent without authorization

Please contact us before shipping any return. We cannot guarantee that an item sent without prior contact or return instructions will be identified and processed promptly.

5. Return Address and No Walk-In Service

Our business address is:

FLAHERTY GMEW INC
1025 Perry Hwy
Pittsburgh, PA 15237
United States

This address is provided for business and return-related correspondence. It is not a customer walk-in location. Customers cannot visit this address to return items or receive in-person assistance without prior written arrangements and confirmation.

Please contact service@flewera.shop before shipping a return. Do not assume that a return can be dropped off at the address. Our customer service team will confirm the applicable return instructions and destination for your order.

6. Refund Method and Timing

Approved refunds will generally be issued to the original payment method used for the purchase.

After the returned item has been received, inspected, and approved, we will initiate the refund within 7 calendar days.

After we initiate the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. Your statement may not show the refund immediately.

If you have not received the refund after the applicable processing period, please contact your payment provider first if appropriate, or email us with your order number so we can review the refund status.

7. Exchanges

If you would prefer a different item or option, please contact us at service@flewera.shop before sending your original item back.

Exchange requests are subject to product availability and review. We will confirm whether an exchange can be arranged and explain any applicable shipping costs before proceeding. Please do not send an item for exchange until you have received instructions from our team.

8. Damaged, Defective, or Incorrect Orders

Please contact us as soon as reasonably possible if your order arrives damaged, appears defective, or contains an incorrect item.

Email service@flewera.shop with your order number, a description of the issue, and clear photos where possible. Please retain the item and its packaging while we review your request.

We will assess the information provided and explain the available next steps. The appropriate resolution will depend on the circumstances and applicable consumer protection laws.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Company: FLAHERTY GMEW INC
Email: service@flewera.shop
Phone: +1 724-201-2425
Customer Service Hours: Monday–Friday, 9:00 AM–8:00 PM Eastern Time

We aim to communicate our return requirements clearly and handle eligible requests in a fair and consistent manner.

Thank you for shopping with FLEWERA.